SERVICE CONTRACTS

Service is indeed the heart of what we do at INTERMAX Computer Associates, Inc. Our company was founded by service professionals with decades of experience keeping clients up and running. It isn't having a problem or a failure that is really important, but how that problem or failure is handled, AKA the response. We pride ourselves in our response to client service needs. No failure is too small to be repaired and no problem is too large to be solved.

MMC On-site Services

With INTERMAX, clients have several options available to use for their service needs. Our highest priority is to those clients who have obtained Monthly Maintenance Contracts [MMC]. What is a MMC? MMC is a term for a service contract covering the service and repair of hardware and sometimes software. Covered hardware failures are defined as those failures that occur through normal use. As with all maintenance companies, abuse and acts of God are not covered failures. We will still provide repair services, but these are billable Service Calls. The monthly payment made towards the MMC covers all parts, labor, travel and shipping expenses, and taxes associated with the service or repair of a covered device. Our MMC clients are treated to semi-annual preventive maintenance (PM) on machines that require said PM's. It is the intention of INTERMAX to keep all covered machines in excellent operational condition. For cost control and efficiency, we attempt to perform PM's while already on site for other purposes.

How does MMC work?

When a failure occurs, our client places a service call to our 24-hour dispatch line. Within only a few minutes, (this is unheard of elsewhere), the client will hear from a service engineer and the problem can be discussed. The client and the service representative then decide, together, the best path to repair based upon the severity of the problem and the service call load of the service representative. Although the timing of machine failures cannot be controlled, it is the intention of INTERMAX to provide same day fixes where necessary and possible. Our huge inventory of parts, second to none, gives us a leg up on the competition.

MMC clients receive discount pricing on new and used hardware, software, supplies, and time and material repairs from INTERMAX.

This is our way of showing appreciation to our MMC clients and also a method by which to acquire more revenue, thus enhancing the level of service we can provide. The number of parts on hand, the number of technicians available, and the training provided all relate directly to revenue. Other companies who heavily discount their maintenance prices only decrease the quality of service they can provide to their clients. We put the quality of service first on our list of priorities! "We've got you covered!"

To submit a Service Contract Pricing Request Form Click Here.

Time & Materials On-site Service Calls

When a client needs service on a failed piece of hardware, a contract is not required to receive on-site attention, but we are contractually required to respond to contract service calls as a first priority. If a service call is placed on a non-MMC piece of equipment, we will still endeavor to respond as quickly as possible, and this is most always beyond the expectations of clients. A bill will be generated for any parts, labor, travel, taxes, and shipping associated with the repair work. Service rates are categorized by: IBM AS400™, IBM RISC6000™, Mainframe, Microcomputer Network, Stand-alone PC, and Stand-alone Printer, and are unique to each category.

Carry in Bench Repair

If you aren't desiring on-site service and you can get the failed unit to us, we will put it on the bench in our lab and repair the unit here at INTERMAX. In this case, your labor rate will be reduced and of course less time will be involved due to our not needing to travel to your site. For a nominal fee, we can evaluate the unit for you and provide an estimate for repair, to allow you to decide whether or not to repair the failed unit.

IMX PC Warranties

All INTERMAX-built PC's carry a full one-year cover-to-cover warranty, on-site for business class machines. Also, manufacturer's warranties for specific components are passed on to the client. This can be from one to five years of component warranty, depending upon the particular piece and its manufacturer. IMX PCs currently come with lifetime warranty memory chips. You can use the 1-800-GUD-LUCK support of the major brand manufacturers or you can do business with a small local company and receive the attention you deserve. "We've got you covered!"